Contact us

The fastest way to reach the person behind Rivals Randomizer is email. Write to sukielovesupport@gmail.com and it lands in the same inbox that handles roster updates, bug reports and everything else on this site. There is no ticket system, no bot and no phone tree — just a real message that a real editor reads. To help us reply quickly, tell us which page you were on, what you expected to happen, and what actually happened. A screenshot or a copy-pasted hero name is worth a hundred words of description.

Report a roster error

This is the message we care about most. A hero randomizer lives or dies on whether its list matches the live game, so if you spin the wheel and something looks wrong — a hero missing after a new release, a character filed under the wrong role, someone still listed after a rework changed how they play — please tell us. Put "Roster error" in the subject and include the hero's name and what should be corrected. We treat these as priority fixes rather than general feedback, because one bad entry quietly skews thousands of rolls until it is caught. You can read how we keep the list current on our editorial process page.

Report a bug

If the randomizer, team mode or wheel misbehaves — a button that does nothing, filters that do not stick, the no-repeat toggle handing you the same hero anyway, or a layout that breaks on your phone — a quick note helps us squash it. The most useful bug reports mention your device and browser (for example, "Chrome on an Android phone" or "Safari on an iPad"), the steps that triggered the problem, and whether it happens every time or just once. We cannot fix what we cannot reproduce, so those little details genuinely speed things up.

Suggest a feature

A lot of what the tool does today started as someone's email. Want a way to save a favourite filter set, share a rolled team as a link, weight the odds toward heroes you rarely play, or a ranked-draft mode that respects bans on both sides? Send it over. We cannot promise every idea ships, and we deliberately keep the interface simple, but we read every suggestion and the good ones go straight onto the build list. Tell us the problem you are trying to solve, not just the button you want — that helps us find a solution that fits the rest of the site.

Business and press enquiries

For partnerships, advertising questions, press requests, or anything commercial, use the same email with "Business" in the subject line so we can flag it. Rivals Randomizer is an independent fan project, so we are selective about what fits, but we are happy to talk. If you are a creator or a community running a tournament and you want to use the wheel on stream, there is nothing to ask permission for — the tool is free to use — but we would love to hear how it went.

Response times

This is a small operation, so please be patient. Most emails get a reply within a few business days. Roster errors and clear, reproducible bugs tend to be handled fastest because they are quick to verify and fix; longer feature discussions and business conversations can take a little more time. If you do not hear back after a week or so, a polite follow-up is completely fine — occasionally a message slips through, and we would rather you nudge us than assume we ignored you.

A quick note on scope

We cannot help with your Marvel Rivals account, purchases, bans, or technical problems inside the game itself — that is NetEase and Marvel's territory, and we have no access to it. This site is an unofficial fan tool with no connection to the game's owners. For anything about the randomizer, though, our door is open. You can also learn more about the project on the about page or head back to the homepage to keep rolling.